How to Setup & Activate a Modem for any Internet Service Provider

We all love the best performance at the right price. I for one love value for money. That is what your own modem gives you rather than depending on the rental modem. However, how can you setup, activate, and configure your modem for any internet service provider?

Setting up the modem ensures that you eliminate the monthly rental fees. Moreover, you get a choice of the modem that will give you the best service. Furthermore, you can easily configure the modem to suit your needs.

For most people, the thought of setting up your own modem is a daunting prospect. That is why most of us are stuck with low quality or costly monthly rental fees.

However, replacing your modem is easy and rewarding!

To get the best modem for your home, you can choose between a DOCSIS 3.1 modem, a DOCSIS 3.0 modem, or a DSL modem for your home or office. Once you have chosen the best modem, you can do the setup and activate it using the following 5 easy to implement steps:

How to setup and activate your own modem

1. Get the requirements ready such as your modem info

The first step before replacing the modem is to have all the requirements ready. This means you need to have:

  • The replacement modem ready together with the connection cables and power cable
  • Modem information that you will use to setup and activate the new modem. This information includes the MAC Address (MAC ID), Serial number, and Your Internet Provider’s Account ID.

How to get the modem information for setup and activation of the replacement modem

Getting the modem information is important for the setup and activation of the modem. You will need this information in the steps that follow:

  1. Mac address: The Mac address is a unique, 12 character stringthat is used in the identification of your modem. Thus, every modem has its own MAC ID. When activating your modem, your ISP will definitely require that you service them with the uniqe ID. To find it, check on the sticker attached on the back or base of your modem or modem router.MAC Address on Cable Modem In some modems, especially those with a phone jack or modem router, you may find that they have a number of MAC addresses. In these instances, for connection to the internet, you need the MAC or CMAC (Cable) ID. For modems with a phone jack, they will also have eMTA MAC ID while the modem router will have a WLAN MAC ID.
  2. Serial Number (S/N): For some internet service providers, the MAC ID is adequate to activate your modem. However, other ISPs will request for the Serial Number. You will find the Serial Number typed in the same sticker as the MAC address. It is labeled as S/N, Serial, or SN depending on the modem you are using.
  3. Your ISP account number: The ISP unique account ID is what the provider uses to know the connection. It is used for billing and allocating the internet plan for your home or office. Thus, you can get it one email, or physical billing statement. However, some of the ISPs will be able to identify your connection using your name, address , and your social details. However, it is important to have the account ID ready in case they need it to activate your modem.

2. Disconnect Current modem

For the original modem/ ISP-provided modem, when you get a new subscription, they will send a technician to connect the modem for you. However, since you are changing the modem, the ISP may not send a technician.

However, the process is a bit easy. You will need to know the different ports available on the modem:

  • Power port: The modem will have a power port that you will connect the power cable to the modem and the other end to the power outlet. Some modems power cable may be permanently connected to the modem while others have a power port.
  • Ethernet port: A modem will have an Ethernet port where you connect the modem to the router or other wired devices. The port may be one or several depending on the modem. Furthermore, some modems will have fast Ethernet ports while others will have gigabit Ethernet ports.
  • Coaxial cable port or DSL line port: Depending on your connection, the modem will have a Coaxial cable port or a DSL line port. These are for cable modems and DSL modems respectively.
  • USB port: Some modems will connect to the computer and storage devices using a USB port. Thus depending on the type of connection, your modem will have either or both of USB port and Ethernet cable.

Thus you will need to disconnect the current modem from the power source and then remove the coaxial cable or DSL cable from the connection. You will also need to remove the Ethernet cable from the current modem.

3. Connect New Modem

After disconnecting the current modem, then use the ports on the new modem to connect the modem to the internet and home devices. Thus it is a straight swap of the connection between the two modems.

Thus the process is a bit easy. However, before you can access the internet, you need to carry out the following steps. The steps are important as you do the setup and activate the modem.

4. Check if your modem has Internet Access

Once you have swapped the connection cables to the new modem, it is time to check if it is connected to the internet. The lights will appear once you connect the modem to the power outlet.

Most modems have 5 indicator lights. The lights are used to check the connection and also for troubleshooting. The following are the 5 common lights:

Setup and activate a modem internet lights: These lights will enable you to know if your modem is connected to the internet and also troubleshoot your modem

When you power the modem, the whole set of indicator lights blinks. However, they all go dark except the power indicator light as shown above.

Once the modem is powered, the other lights start blinking one by one or several at once. The light will then become solid. The light will turn solid green if the modem has no icons but uses light only.

The internet (Online) indicator light will become solid when you get a stable internet connection. In this case, you will find a solid green light if the modem has lights instead of icons.

It is important to note that a blinking color or amber/ red color indicates there is no connection. Therefore, you need to restart the modem. If after restarting the lights are not stable (solid green), you may consider resetting the modem by long-pressing the reset button using a pin.

5. Activate your new modem

Once you have a stable connection, you need to activate the modem. This may be the case for most but not all ISPs. To activate, you can either visit their website or you can call the ISP.

To activate the modem, you will require the activation information that we noted down earlier. The information will be provided on the call or on the web activation page for your ISP.

The tables below give details of how to activate your modem for different ISPs:

ProviderModem activation procedure
Spectrum (Time Warner)Visit the Self Install Webpage
XFINITY / ComcastVisit the Activation Webpage
Verizon FIOSNothing! The modem does self-activation
Cox CommunicationsVisit the Activation Webpage
Optimum / CablevisionVisit the Self Install Webpage
WOW!Nothing! The modem does self-activation
Suddenlink CommunicationsNothing! The modem does self-activation
MediacomVisit the Activation Website
RCNCall 1-800-RING-RCN (1-800-746-4726)
Cable ONECall 877-692-2253
Wave BroadbandCall 1-866-WAVE-123
Other ISPsSearch for: YOURINTERNETPROVIDER modem activation

Connect your router

Once you have done the setup and have activated the modem, you can now access the internet. You can connect a computer to the internet using the Ethernet cable on your modem.

When you can access the internet on your computer, it is time to connect the modem to the Wi-Fi router. This is done for the modems which do not have a built-in router.

To connect, use an Ethernet cable to connect. One end of the Ethernet cable should be connected to the Ethernet port on the modem and the other on the router.

For a modem with a built-in router, you can use the default admin details to connect the router to the network. The details include the username (wireless network name- ESSID) and the password.

You will be able to find the details printed at the back of your router.

6. Return your rental modem equipment

Once you have done the setup and have been able to activate the modem, it is time to return the rental modem. This will in effect reduce the internet subscription bill since most ISPs charge a monthly fee for using the rental modem.

Most of the ISPs will give you an option of shipping or dropping the rental modem at the local office. You will thus return the rental modem using the method prescribed.

However, we recommend dropping the modem at the local office. This will ensure that you get a document to show that you have returned the modem. The receipt enables you to avoid cases of lost equipment during shipping. In addition, you can use the receipt to claim your money if the provider still charges you the monthly rental bill.

For the providers, you can use the following method to return the rental modem:

Internet Service ProviderHow to return the rental modem
XFINITY / Comcast InternetDrop off at local UPS store or Comcast / Xfinity
Time Warner / Spectrum InternetDrop off at local Spectrum store or FedEx
Verizon FIOS InternetShip or drop off via UPS
Cox CommunicationsDrop off at local Cox store w/ Product Drop Off
Optimum / Cablevision InternetShip by mail or drop off at local Optimum store
WOW! InternetDrop off at a local WOW! store
Mediacom InternetDrop off at local Mediacom store
Suddenlink CommunicationsDrop off at local Suddenlink store
RCN InternetDrop off at local UPS store or RCN store
Cable ONE InternetDrop off at local Cable ONE store
Wave Broadband internetDrop off at local Wave store or call 1-866-928-3123 for pickup
Other ISPsSearch for: “YOURINTERNETPROVIDER” modem return

6. Confirm that you are not charged for the rental modem in the next billing statement

Once you are through with the activation and return, you should get a discount on the following month’s internet bill. However, sometimes, the ISP may still continue charging you the rental fees.

Therefore, check at the end of the month to ensure you are not charged for the rental modem. If you are still charged, then contact the ISP to ensure this is corrected. Since you have proof of return, they should be able to correct the bill in the next month.

However, it is still important for you to check the following month’s bill as well.

Why should I use my own modem instead of rental modem

There are several reasons to get your own modem. These are the reasons for getting your own modem instead of using the rental modem:

Cost-effectiveness

Most of the ISPs charge a monthly rental fee for the modem. The amount may vary from one provider to the other and depending on the modem given. The cost ranges between $5 and $20.

Getting your own modem saves this rental fee. This is because modems last for long. Thus getting a modem at the current prices will enable you to save the rental fees in the long run.

The money can be used to get better equipment at home. They include a gaming Ethernet cable, a Wi-Fi extender, or a router among others.

Decision making for better choices

Once you choose your own modem, you will be able to make better decisions. You can work with the specifications that you want in your modem.

For example, you will have the chance to choose a modem with a phone jack or with 4 Ethernet ports. This is in addition to being able to choose the specifications that matter to you.

Some of the specifications include DOCIS, channel bonding, modem with built-in Wi-Fi router among others. These will make the use of the internet at your home better.

Therefore, with your own modem, you will be able to choose one that suits your needs. This will ensure that you don’t pay for a service that you are not happy with.

Choice on specifications

Some people would want a separate modem or a gateway. This may not be a choice given by your ISP. Thus when you get your own modem, you will be able to get a device that suits you.

Getting a separate modem or modem router has its own advantages and disadvantages. You will need to explore the pros and cons of a modem router combo as you make the choice.

Compatibility with different ISPs

A rental modem may be locked such that it does not work with different ISPs. This may be limiting since you may move or have access to more than one ISP.

Therefore, when you choose your won modem, you will get a chance to choose a device that is compatible with different ISPs. This will make your work easier when you want to change the ISP.

Conclusion

Using your own modem or router combo will help you save on the monthly internet bill. You will also be able to get a device that will serve you well with the current ISP and other ISPs.

However, as shown above, you will need to do a setup and activate the modem before use. As discussed, the process is simple and straightforward. It will result in a better connection every time you use the internet at home or in the office.

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