Sometimes when you are browsing, gaming, or streaming, you may experience internet connection issues. These connection issues can be resolved most at times by several easy steps. One of the easiest and most effective way to get your internet working is rebooting the router and the modem. However, how do you restart the router and modem?
Sometimes during our online activities like streaming a movie, gaming, or listening to music online, the activity freezes. In those instances, you try turning off the internet option from your device to no avail. At those times, it might be the time to reboot the router.
Restarting the router enables it to cool off in addition to flushing out your router’s memory. This is because, with a heavy workload, the router might overheat causing to reduce the performance. Besides, older routers require some time to cool off once in a while.
In most devices, restarting the device will help to resolve the issue being experienced. If a phone or computer is hanging or seems slow, any tech guy will request you to restart the device.
For most people, restarting a router may not be as easy as ABC. It is quite easy to restart devices like computers and phones by pressing a button and following the prompts. For routers, however, restarting is not that easy. There are a few steps that should be followed to properly restart a router or a modem.
When do you restart the router
A router can function without rebooting for a very long time. It has its internal cooling mechanisms which ensures it remains active and performing well most of the time. If your router is in an aerated area the cooling will most definitely take place.
However, when you suddenly can not access some websites or are getting random DNS errors then you might need to restart the router. It also helps when the Network Attached Storage (NAS) stops appearing on your desktop.
Other concerns are when your network has become so slow that you can’t enjoy your movie or game. The cause for these sluggish connections may be in the router or modem.
In almost 75% of the times, rebooting the router and modem resolves the connection problem. This is because the process corrects the network problems through flushing of the memory and cooling off in case overheating is the major cause.
Kindly note the specific process for restarting the router and the modem should be followed as recommended. Using other restarting processes may make you to lose the router or the internet connection for good.
However, if after restarting the router and the connection is still slow or non-existent, then check if there is a problem with the ISP. You can identify the problem by checking the lights on your modem.
If the 3 lights on your modem are flickering, talk to your internet service provider for them to solve the issue.
How to Restart a Router and a Modem
Before we proceed, I would like to clarify that there is a difference between resetting a router and restarting a router. For the following steps, we are describing how to restart a router. You can read more about the router reset process here.
A restart or reboot means turning off the router or modem and then turning it back on. On the other hand, resetting a router means restoring the router to the default manufacturer’s settings. In this case resetting the router will delete the set login details and restore them to the default ones.
Please do not press the reset or restart button if all you want is to restart the router or modem.
The following are the steps for rebooting your router and modem:
- First of all, unplug the router and modem from the socket/ power supply. This is the best option for all devices including other managed network hardware. For unmanaged devices, it’s not a must for you to switch them off but as we intimated, turning off the devices increases the chance to resolve the issue.
- Wait for at least 30 seconds with the devices unplugged. In this time the modem and router will cool off and all your devices will lose the Wi-Fi connection.
- Plug the modem back to the power supply. Carefully follow the sequence when carrying out this step and the following steps. Wait for at least a minute for the modem to re-establish a connection to the ISP (authenticates the ISP and your modem is assigned a public IP address). Press the power button if the modem does not power on in a few seconds.
- When the first three lights in your modem are stable, plug in your router. Note that a huge percentage of the modems have four lights which are used to show the following: power, received, send, and activity light. Other modems have an internet light which will indicate if the modem is getting internet from the ISP.
To turn on the router, it might require physically pressing the power button. However, some people might be having a modem router combo (gateway), if this is the case then skip the step of turning on the router.
These days, not all the routers have antennas. You may be having a mesh system or other routers with internal antennas. If you have a device connected to the modem, it is probably the router.
5. After powering the router one, wait for at least 2 minutes. In the two minutes the router will reboot, assign and transmit the new private IP addresses to your devices. The devices will now start receiving the Wi-Fi signals from the router.
6. After the devices are connected, check if the problem has been resolved. If the connection is still sluggish then note that you might be having a problem with the ISP. It is time to call them
Note that some devices may require that you restart them to be able to access the internet. Before deducing that the problem is not with the router, it is important to restart your devices.
What if restarting does not solve your internet connection challenges
If after restarting the router and the modem there are internet problems. You can troubleshoot using the following criteria:
- Your computer or other devices may be the ones disconnected from the internet.
- Your computer or devices may have added a proxy to your browser
- Maybe your modem or router requires resetting.
- Check if the connection between your modem and router is tight and functioning.
- The firewall and other security features in your computer or router are misconfigured thus preventing connection to your devices
In most devices, restarting the device may resolve most of the device problems. This is also true for routers and modems.
Therefore, you can safely reboot your router and modem to ensure that you get excellent internet connections by following the easy steps above.